Terms & Conditions

Cancellation

General booking

Guests have full use of the leisure facilities including heated indoor swimming pool, spa bath,
sanarium, steam room and gym. The exercise studio classes, tennis court and Spa
treatments are also available, although their use will incur extra charges. (It is advisable to
make reservations for all Spa treatments in advance to avoid disappointment).

• Due to the limited number of different types of accommodation, no specific room can be
guaranteed and we reserve the right to re-allocate accommodation, although we will always do
our best to meet your requirements.

• Please note that the Langdale Hotel & Spa is a village-style hotel, with most bedrooms
situated a short walk from the main Hotel complex.

• We aim to have your room available by 3.00pm on the day of arrival, but if you arrive earlier
you are welcome to use the leisure facilities. You are requested to vacate your room by
10.30am on the day of departure. There will be a charge for any guests vacating their rooms
after this time. Should storage be required for luggage, please contact Reception and a facility
will be provided wherever possible.

• No pets are allowed in the Hotel or on the Estate at any time (with the exception of assistance
dogs).

• Smoking is not permitted in any enclosed area across the Estate.

• When booking, confirmation is required by payment of a non-refundable deposit of £50 per
reservation.

• Our cancellation policy on bookings of up to three rooms is as follows:
If notified 24 hours or more prior to 4.00pm on the scheduled day of arrival there will be no
charge, other than the non-refundable deposit.
If notified after this time a charge will be debited to your credit or debit card equivalent to
the total value of the first night’s booking, less the £50 deposit. However, if we manage to
re-sell your accommodation, no cancellation charge will be made.

• All cancellations must be confirmed in writing or by e-mail.

• Payment for the balance of your accommodation is to be made upon arrival and any extras
paid for upon departure. If for any reason payment is not made at this time, we will forward
our invoice to you for payment within 14 days. We do, however, reserve the right to deduct
any outstanding overdue charges from your credit or debit card.

• All prices are inclusive of VAT at the prevailing rate. We reserve the right to alter prices
without prior notice.

• We regret that we are unable to offer a baby-listening service.

• Under the terms of the Hotel Proprietors Act, may we point out to you that the Hotel and its
staff cannot be held responsible for items left in Hotel bedrooms. Any goods of particularly
high value should be deposited with Reception and a receipt obtained.

• To use the Leisure Club facilities, children under the age of 15 must be accompanied by an
adult over 18 years of age.

• The Langdale Estate is situated in an officially-designated area of outstanding natural beauty
within a National Park. In view of this, may we ask for your assistance in keeping the area
clean and tidy and to help us preserve valuable commodities such as energy and water.

• By confirming your booking on payment of a deposit, you are agreeing to be bound by the
above terms and conditions.